FAQ

How can I avoid infection?

The most important thing to do is wash your hands thoroughly and often,with water and soap, for at least 20 seconds, or use hand sanitizer. When you arrive at work or come home, the first thing you should do is wash your hands thoroughly. Another good rule of thumb is to avoid close contact with others who have symptoms of a cold, such as sneezing or coughing, and maintain a distance of at least two (2) meters from them. If you need to cough or sneeze,do it into your elbow and not into your hands or into the air around you. Be particularly careful with common surfaces in areas used by many people; i.e.,handrails, elevator buttons, touchscreens, POS machines in stores, and door handles. Greet people with a smile rather than a handshake.

Who is at risk for severe symptoms?

The probability of severe illness increases with age, particularly after age 50. Individuals with certain underlying medical conditions are also at increased risk of severe illness if they catch COVID-19. It is not known precisely how much greater the risk is when such underlying conditions exist; however, comparisons of mild and severe cases show clearly that underlying medical conditions were far more common among the severely ill than among those with mild cases of COVID-19. These underlying conditions are: hypertension/heart disease, diabetes, chronic obstructive pulmonary disease (COPD), chronic kidney disease, and cancer. 

People who smoke appear to be at greater risk of severe illness, but the possibility cannot be excluded that these people may actually suffer from COPD, which exacerbates the severity of COVID-19.

At this point, it is uncertain whether immunosuppressive therapy (i.e.,drugs such as steroids, methotrexate, or biotech drugs) increase the likelihood of severe COVID-19 infection.

I think I am sick and have caught COVID-19. What shall I do?

Please call 1700 (or +354 544 4113 if you are calling from a foreign phone number) if you have symptoms. Please do not visit any clinic or hospital where others may also be exposed without calling ahead. Call first and ask for instructions. 

Why has a ban been placed on gatherings?

The ban on public gatherings was initially established on 15 March 2020 for the purpose of preventing the spread of the virus that causes the COVID-19 disease.

The goal of the authorities is to reduce the number of infections and to slow the pandemic down to make it easier for the healthcare system to care for those who become ill with COVID-19 as well as to provide other emergency services. For this purpose, it was necessary to establish a ban on public gatherings and to limit contact and interactions between people. As the spread of the pandemic is decreasing, the ban will be lifted in stages.

How long will the ban on public gatherings last?

The ban on gatherings with more than 200 people took effect 25 May and will remain in effect to 21 June 2020.

Why are the rules relating to the ban on public gatherings being eased?

The ban on public gatherings was initially established on 15 March in Iceland for the purpose of preventing the rapid spread of COVID-19. Once the pandemic grew and infections increased, the rules were made stricter on 24 March 2020.

These actions, together with other measures, have had the result of reducing the impact of the pandemic. As a result, it was considered safe to begin lifting the ban in stages as of 4 May. It is, however, clear that it will continue to be important to be careful in all respects over the next few weeks and months, and the circumstances will be evaluated each time before taking further steps.

Who must be quarantined?

Everyone arriving in Iceland, except from Greenland and Faroe Islands, must be quarantined for 14 days from arrival unless they opt for COVID-19 PCR test at the boarder.

If a member of my household has a cold, but no fever or body aches, is there a need to quarantine others in the household?

If it is known that a person has been exposed to COVID-19, all upper respiratory symptoms are suspicious and require that others in the household quarantine themselves. It is possible to ask for advice by calling 1700,calling your healthcare center, or using the online chat function on heilsuvera.is.

If someone in a teacher’s family is in quarantine, may that teacher continue to work?

If someone in a teacher’s family is in quarantine but has no symptoms,the teacher may continue to work. If a person in quarantine develops symptoms,they must be isolated, and others in their household must be quarantined.

May siblings of students in quarantine continue to attend school?

As long as the person in quarantine has no symptoms, other members ofthe household who have not been in contact with individuals infected withCOVID-19 may continue to attend school/work. It is important, however, toobserve strict hygiene measures, to be cautious, and if it is suspected that aquarantined person is developing symptoms, to seek advice by calling 1700,contacting a healthcare centre, or using the online chat function on thewebsite heilsuvera.is.

Must quarantined students’ families also quarantine themselves at the same time?

If the student concerned does not have symptoms but must be inquarantine, family members need not quarantine themselves unless they have beenin contact with an infected person. It is very important, however, to observestrict hygiene in the home and limit close contact as much as possible. 

See the Instructions for quarantined individuals.

If a person who has been exposed to the virus develops symptoms while inquarantine, it is vital that the exposed person contact their healthcare centreor call 1700 for advice.

I am in quarantine and need to stay in Reykjavík before I go back home outside the capital area. What shall I do?

There is special covid accommodation for those in quarantine.  

People in quarantine may interact with family and friends but should apply the 2 meters social distancing. You are asked, however, to minimize your contact with other people, to give top priority to cleanliness, and follow other advice on hygiene and disease prevention.

Do persons coming from abroad need to return to quarantine?

Except from Greenland and Faroe Islands, everyone arriving in Iceland must be quarantined for 14 days from arrival unless they opt for PCR tests at the boarder.

Can I have a certificate confirming that I am quarantined?

Those who are quarantined by order of the healthcare authorities can now enter their personal information on the website heilsuvera.is and receive a certificate confirming their quarantine status. The certificates are provided free of charge. It should be noted that in order to register on heilsuvera.is, the user must have a so-called digital certificate (e-ID).

Those who do not have an e-ID and cannot use the heilsuvera.is website should contact their healthcare centre. The healthcare centre will then forward information on the quarantined individual to the Chief Epidemiologist. In order to receive confirmation of quarantine, those who need such confirmation can request it by sending an e-mail to mottaka@landlaeknir.is, with the subject line: Confirmation of quarantine.

Is it possible to apply for a modified quarantine?

No exemptions are given from quarantine in Iceland when quarantine is indicated, for travel related reasons or known or probable exposure. This does not, however, apply to aircraft and cargo vessel crews.

24. April

Exemptions for personal reasons are not granted. The Chief Epidemiologist may grant an exemption from quarantine due to socially indispensable infrastructure that may not stop (e.g. in the field of electricity, waste collection, healthcare, etc.). In addition, the Chief Epidemiologist may grant exemptions for important commercial operations, such as to ensure food security. Exemptions are in the hands of the Chief Epidemiologist.

May I go to the doctor in spite of the ban on gatherings?

Yes, after 4 May, all medical operations are permitted. This also applies to elective surgeries and other elective procedures.

Do not go directly to a doctor or a healthcare centre if there is any suspicion of a possible COVID-19 infection; instead, you should call the healthcare centre, use the Internet chat on the website of heilsuvera.is during daytime working hours or call the number 1700 (Læknavaktin), which is open 24 hours a day. Call 112 in emergencies.

May I go to the dentist in spite of the ban on gatherings?

Yes, after 4 May, all healthcare operations will be allowed and dentist visits will be allowed without limitations.

Do not go directly to a doctor or a healthcare centre if there is any suspicion of a possible COVID-19 infection; instead, you should call the healthcare centre, use the Internet chat on the website of heilsuvera.is during daytime working hours or call the number 1700 (Læknavaktin), which is open 24 hours a day. Call 112 in emergencies.

Is it possible to provide healthcare services outside Government-operated healthcare institutions?

Yes, after 4 May, all healthcare operations will be allowed.

Do not go directly to a doctor or a healthcare centre if there is any suspicion of a possible COVID-19 infection; instead, you should call the healthcare centre, use the Internet chat on the website of heilsuvera.is during daytime working hours or call the number 1700 (Læknavaktin), which is open 24 hours a day. Call 112 in emergencies.

May I go to my physiotherapist during the ban on gatherings?

According to the stricter provisions of the ban on gatherings, which took effect on 24 March, all activities and services that require physical contact or close proximity between people are prohibited. This does not apply, however, to necessary healthcare service; therefore, those who need physiotherapy for rehabilitation may continue to go for therapy.

How can healthcare workers avoid infection?

It is very important that healthcare workers, like everyone else, be cautious and observe recommended hygiene practices. If an individual with COVID-19 symptoms requires emergency service, the number of employees tending that person should be limited to the extent possible, and every effort should be made to avoid allowing the patient to sit in a waiting room with other people. All exams and surgical procedures that can wait should be postponed until the infected person has recovered.

Are all get-togethers and entertainments subject to the ban on public gatherings?

On 25 May, entertainments, events and other get-togethers where 200 people and fewer congregate are allowed. Consideration for social distancing of 2 meters is encouraged. Particular care shall be taken as regards cleanliness and disinfection.

Are nightclubs, bars and gaming locations open during the ban on public gatherings?

Yes. As of 25 May, nightclubs, bars and gaming locations are allowed to be open until 23 PM every day. Social distancing is encouraged as well as sanitation and hand washing.

Does the ban on gatherings include outdoor events?

Yes. Such gatherings are subject to the rules that apply to indoor gatherings, as regards the maximum number of people (200) and the recommended two (2) metres distance between individuals.

Can religious ceremonies take place during the ban on gatherings?

Restrictions on public gatherings also apply to religious ceremonies. As of May 25 no more than 200 persons, including those conducting the ceremony, may come together. Examples include funerals, marriages, confirmations, christenings and comparable ceremonies, whether within a church or elsewhere.

Can parties be held after the ban on gatherings takes effect?

Parties, dinner parties and all other events where people congregate in homes, reception rooms, outdoors or elsewhere are banned if more than 200 persons are present, as of May 25. In smaller gatherings, the two-metre distance rule between persons should be upheld for those who choose. Particular care shall be taken as regards cleanliness and disinfection.

May sporting events be held during the ban on public gatherings?

Organised sports activities for children in kindergarten and elementary school are allowed  without any restrictions.  Sanitation and hand washing is encouraged and the two-meter social distancing rule should be respected as much as possible.

Organised sports for adults (including sport activities in high schools and universities, and competitions) are permitted with the same restrictions as gym facilities (people attending equals to half the maximum permitted number of people).

What rules apply to organised sports activities during the ban on public gatherings?

As of 25 May

The maximum number of people in the same space is 200 and less. The social distancing of 2 meters is encouraged.

What rules apply to theatres and cinemas during the ban on public gatherings?

Theatrical performances and cinema shows may be held, provided that 200 people and fewer, performers and staff included, attend performances. Social distancing of 2 meters is encouraged.

Can concerts be held during the ban on public gatherings?

Concerts may be held, provided that 200 people and fewer, performers and staff included, attend performances. Social distancing of 2 meters is encouraged.  

May museums remain open during the ban on public gatherings?

Museums may be opened, provided that there are not more than 200 persons in the museum, including the staff of the museum. Social distancing of 2 meters is encouraged and particular care shall be taken as regards cleanliness and disinfection.

Can conferences or large meetings be held during the ban on public gatherings?

If 200 persons and fewer come together, lectures, conferences, symposiums, meetings and teaching sessions may be held. Social distancing of 2 meters is encouraged.

Numerous workplaces have already moved their meetings to teleconferences, and the experience of such move has, in general, been good.

May students attend private lessons in music schools, provided that hygiene and distancing requirements are met?

Yes. Preschool and primary school students may attend lessons with no restrictions. Students older than 16 and their teachers should maintain a distance of 2 metres between individuals as they possibly can. Parents or guardians who attend lessons with their children must maintain a distance of 2 metres from teachers as they possibly can.

May students attend group lessons in music schools, provided that hygiene and distancing requirements are met?

Yes. Preschool and primary school students may attend lessons with no restrictions. Teachers and students older than 16 must comply with the rule limiting group sizes to 200 adults or fewer in the same space, and should maintain a distance of 2 metres between individuals as they possibly can.

How will schooling be conducted during the ban on public gatherings?

Pre-schools and primary schools operate as normal, and students in upper-secondary schools and universities may return to their school buildings. They will, however, need to comply with the rule on a maximum of 200 persons in a space and the two-metre distance rule must be available for those who choose.

Community centres and after-school centres at the pre-school and primary school level are open.  

The number of teachers and other staff may not exceed 200 in the same location, and they should ensure the two-metre distance rule among themselves to the extent possible.

Sports activities for pre-school and primary school children (inside and outside) are allowed, as are school swimming lessons.

There are, however, restrictions on the number of upper-secondary school and university students. Only 200 individuals may be in the same space in these schools, and the two-metre distance rule is encouraged.

Epidemiology measures will continue in schools as elsewhere, and the schools will follow their response plans as regards possible infections.

 

How will pre-schools operate during the ban on public gatherings?

Pre-schools operate as normal. Epidemiology measures that relate to cleaning and disinfection and access to buildings will remain in effect. There are no limits to the number of children attending each time.

Persons other than students must comply with rules on the 200-person maximum and the two-metre distance rule is encouraged.

How will primary schools operate during the ban on public gatherings?

Primary schools are open and operate as normal. Epidemiology measures that relate to cleaning and disinfection and access to buildings will remain in effect.

The are no restrictions on the number of students. The number of teachers and other staff may not exceed 200 in the same location, and they should ensure compliance with the two-metre distance rule for those who choose.

After-school centres and community centres are be open.

Sports (inside and outside) are permitted, as are school swimming lessons.

School bus services operate as normal.

All students can attend school at the same time, participate in outdoor activities and use the cafeteria.

How will upper-secondary schools operate during the ban on public gatherings?

The school buildings of the upper-secondary schools are open. There are, however, restrictions on the number of students, and only 200 individuals may be in the same space. The possibility of having at least two metres between individuals should be available for those who choose. The arrangement of lessons in upper-secondary schools will depend on circumstances in each school.

How will universities operate during the ban on gatherings?

The buildings of the universities were reopened on 4 May. There are, however, restrictions on the number of students, and only 200 individuals may be in the same space. The arrangement of lessons in will depend on circumstances in each school.

How long will these restrictions on school activities last?

The measures taken by the authorities intended to restrict the spread of COVID-19 are under continuous re-evaluation.

It may be necessary to tighten restrictions and re-establish restrictions to school activities if conditions change.

Why are upper secondary schools (high schools) and universities closed, and not primary schools and pre-schools?

Few children and youngsters develop severe COVID-19 symptoms, and they become seriously ill less often than adults do. Older students are also better equipped to engage in distance learning than younger students are. Schools are important socially, and it is vital that students have the opportunity to pursue their studies, even if the format of their studies may change temporarily.

Is it safe for children to play with their friends from school outside classes?

As of 4 May, elementary schools, preschools, and athletic organisations operate without any ban on gatherings. Social distancing of 2 meters is still encouraged when considered needed.

May parents keep their children at home if they wish?

Healthy children are encouraged to attend school. Students who show no signs of being ill should go to school. No changes have been made to rules on compulsory schooling for primary school-aged children. On the other hand, it is crucial that students stay home from school if they have symptoms that resemble COVID-19 symptoms; i.e., fever, cough, body aches, or fatigue.

What impact does the ban on public gatherings have on workplaces with fewer than 50 employees?

Workplaces with fewer than 50 employees are advised to arrange working spaces in such a manner that it is possible to have a two-metre distance between employees if they choose so. It is a good idea to seek to limit interactions between people in the workplace and to use remote working arrangements to the extent possible. Each workplace must then arrange its own space and activities so as to comply with the ban on gatherings and adjust to circumstances at any given time.

Will large workplaces have to be closed during the ban on public gatherings?

As of 25 May all workplaces must ensure that no more than 200 persons are in the same space at any time and that it is possible to maintain a two-metre distance between employees if they choose so. Each workplace must then arrange its own space and activities so as to comply with the ban on gatherings and adjust to circumstances at any given time.

When should I use a mask?

If you are healthy, you only need to wear a mask if you are taking care of a person with suspected 2019-nCoV infection.

Wear a mask if you are coughing or sneezing.

Masks are effective only when used in combination with frequent hand-cleaning with soap and water or alcohol-based hand rub

If you wear a mask, then you must know how to use it and dispose of it properly.

When is it appropriate to use gloves, and what is the proper way to use them?

Wash your hands thoroughly and dry them well with a clean cloth or paper towel before touching and/or eating food. Always wash your hands after going to the toilet, whenever your hands get dirty, and at the end of your shift at work. 

If no sink is nearby, use hand sanitiser instead of washing your hands. 

You should consider all gloves unclean. The risk of using gloves at all times is that you will tend to forget to wash your hands and forget to change gloves between tasks. 

You should use gloves for “dirty” tasks such as cleaning.You should also use them if you need to use your hands to touch food that is to be eaten by others and is not rinsed or cooked. Do not switch from one task to another without changing gloves. You should wash or sanitise your hands both before and after using gloves. 

If you use gloves (i.e., plastic gloves)where food is being prepared for consumption (in bakeries and restaurants, for example) you must put on clean gloves after each preparation and throw away the old ones. 

If other staff members wish to use gloves,they can use gloves made of plastic, vinyl, or nitrile. Latex gloves are not preferred because of the risk of an allergic reaction among customers.

 

Will stores be closed during the ban on public gatherings?

Stores are responsible for ensuring that no more than 200 individuals are within the premises at the same time. Social distancing of 2 meters are encouraged.

What is the best way to shop for groceries for the household?

It is recommended that you make a grocery list before you go to the store, so that you can complete your shopping in the shortest time possible. While in the store, you should take care to maintain a distance of at least two (2) metres from other people, including when you are waiting in line at the cash register. Many stores have marked the floor in the area near the cash registers so as to indicate where people should stand in order to keep the required distance.

Many grocery stores and drugstores offer delivery services, and people in quarantine or isolation, as well as others, can take advantage of this. Please remember that because of the surge in demand, those who offer these services may be very busy.

Will shopping centres be closed?

As of 4 May, each store in a shopping centre is a separate unit. It must be guaranteed that no more than 200 people at a time are inside each store. Common areas should be organised so that a distance of at least two metres between individuals can be maintained as much as possible.  

Will the police monitor the number of people in stores?

No. We trust store owners and others to follow the instructions concerning the ban on gatherings.

Will swimming pools be open during the ban on gatherings?

Yes, swimming pools are open with restrictions. Children, born in 2015 and earlier, are not included in count of the facilities. Let´s be considerate and maintain a distance of 2 meters from one another wherever possible.

Will gym facilities be closed during the ban on public gatherings?

Gym facilities may have a number of practitioners equal to half the maximum permitted number under the operating license. Limits of 200 people in the facility along with the two meters rule between individuals is followed, as much as possible. Special attention should be paid to hygiene and hand washing.

Can I go to a hair salon or to a beauty/make-up salon during the ban on public gatherings?

Yes, as of 4 May, hairdressers and beauty salons will be open. Social distancing of two meters is encouraged and disinfection and cleaning must be done properly.

Can I get a massage during the ban on public gatherings?

Yes, as of 4 May, you will be able to have a massage. Social distancing of two meters is encouraged and disinfection and cleaning must be done properly.

May I go to a game room or use lottery machines during the ban on gatherings?

Yes. Lottery machines are open if disinfected and limits of 200 people along with the two meters rule between individuals is followed, as much as possible. Sanitation and hand washing are encouraged.

Will tattoo shops be open?

As of 4 May, tattoo shops may be open. At least two metres should be between customers if possible, and disinfection and cleaning must be done properly.

Will tanning salons be open?

Yes, as of 4 May, tanning salons may be open. At least two metres should be between customers, and disinfection and cleaning must be done properly.

Do I need to pre-register before departure?

Passengers are required to fill out a pre-registration form (on www.covid.is) before departure to Iceland, which requires passengers to provide their personal details and contact information, flight information, travel dates and address(es) during their stay in Iceland. The form also includes a declaration of health and passengers are required to provide information on countries they have visited before arrival, whether they have any symptoms of COVID-19, whether they have been diagnosed with COVID-19 before their arrival, or if they have been in close contact with an infected individual.  

Passengers are also encouraged to download and use the COVID-19 app Rakning C-19. The app contains important information on COVID-19 and how to contact the health care service in Iceland.

You can pre-register for your trip to Iceland here: https://visit.covid.is/

Is it safe to travel to Iceland because of COVID-19?

Iceland has been very successful in its response against COVID-19 and getting the virus under control with large-scale testing, contact tracing, and early and extensive quarantine and isolation measures. The Icelandic government has slowly but effectively been easing gathering restrictions as well as allowing businesses, entertainment, swimming pools restaurants and bars to open again. Iceland still has some restrictions, no more than 200 people can gather and people need to adhere to hygiene and basic infection control and  are encouraged to download and use the tracing app Rakning C-19 on their phone. Collectively Icelanders and their guests are tackling the pandemic responsibly but at the same time easing back into everyday life.

Why will Iceland be easing restrictions on international arrivals by mid-June?

The Government of Iceland expects to start easing restrictions on international arrivals no later than 15 June 2020. This is one step in the governments measures on easing restrictions on gatherings  as well as allowing businesses, restaurants and bars to resume normal operations.  

This is in line with the recommendations of the Chief Epidemiologist in Iceland. Throughout the pandemic, Iceland has aimed for moderate but targeted measures based on the best available information. The rules on travels to Iceland and testing apply to our guests as well as Icelanders traveling from abroad.  

How is Iceland ensuring safety / minimizing the risk of infection?

The Icelandic government is offering the option of a COVID-19 test from 15 June 2020 to all international arrivals as an alternative to the two-week quarantine requirement.  The Chief Epidemiologist will oversee the operation in collaboration with the healthcare service and deCode Genetics, a company performed widespread screening of the Icelandic population for COVID-19. Furthermore, the police will continue to play an important role in terms of both border control and testing at the borders and as part of civil protection measures, such as contact-tracing efforts.  

Iceland will continue

  • Testing
  • Enforcing isolation of cases and quarantine for those exposed
  • Offering remote healthcare for mild infections
  • Limiting public and private gatherings (currently 200 people)
  • Encouraging the 2 meter social distancing rule as optional
  • Adhering to guidelines on health and safety
  • Informing the public on all measures taken in the fight against COVID-19.  

You can pre-register for your trip to Iceland here: https://visit.covid.is/

Has the government imposed temporary or permanent visa changes or entry restrictions?

Iceland’s borders are currently open to EEA, EU, Schengen and EFTA states. Entry restrictions apply to other foreign nationals with some exemptions.

Iceland will continue to implement the travel restrictions imposd for the Schengen Area, which are currently due to remain in place until 15 June 2020. These restrictions may be extended until 1 July 2020, but remains to be decided by the Schengen member states. While these restrictions are in place, foreign nationals, other than EU/EEA, EFTA or UK nationals, are generally not allowed to enter Iceland.

What do I need to know during my stay in Iceland?

All travellers are encouraged to take precautionary measures to protect themselves and others, such as frequent handwashing, use of disinfectants, the two-meter social distancing guidelines, and to respect health safety regulations in place. PCR tests do not absolutely rule out COVID-19 infections in asymptomatic individuals.

Travellers are encouraged to download and use the COVID-19 app Rakning C-19. The app contains important information on COVID-19 and how to contact the health care service. They are also encouraged to follow information on the official COVID-19 information portal www.covid.is, which hosts the most up to date information and important announcements in several languages for tourists.

Tourists are encouraged to monitor their health. Those who become ill or think they may have symptoms of COVID-19 can contact the health care helpline through the app Rakning C-19, the information portal www.covid.is/english, through the national online health portal Heilsuvera, by phone by dialling 1700 or, if calling from a foreign phone number, at +354 544 4113. All travellers are encouraged to maintain a distance of 2 meters as much as possible. Social distancing is an important part of preventive measures and anyone who wishes is entitled to maintain distance.

What sanitation rules are enforced during my flight to Iceland?

Rules on health and safety can vary between airports and airlines, but guidelines for health safety measures are being updated in line with EASA and ECDC COVID-19 Health Safety Protocol, Operational Guidelines for the management of air passengers and aviation personnel in relation to the COVID-19 pandemic. Please pay close attention to the rules set out wherever you are traveling and contact your airline or the airports you travel through for more information. Passengers will be required to abide by these guidelines.

Can I get a refund for the test if my trip is cancelled?

If you need a refund on the account of your trip being cancelled please contact: innheimta@heilsugaeslan.is

Do I need to pre-register again or will I be charged again if my travel plans change prior to departure?

If your travel plans change you do not have to pre-register again nor will you be charged again. The bar code you received is still valid.

Are travellers diagnosed with COVID-19 on arrival in Iceland entitled to reimbursement for travel services which they are prevented from using because of quarantine?

Travellers diagnosed with COVID-19 on arrival in Iceland will be isolated. This may also apply to individuals who have been in close contact with them.

Travellers who have booked travel services under terms which stipulate that reimbursement may be requested before a set date may be entitled to any reimbursement requested before the date in question.

After the date for cancellation stipulated by the applicable terms has passed, a traveller is not guaranteed reimbursement. This may apply, for instance, to same-day cancellations where the applicable terms specify that cancellations must be made at the latest 24 hours beforehand.

Once the travel service has commenced, a traveller is not entitled to reimbursement. This also applies to the remainder of the travel service in question, e.g. the remainder of a stay at a hotel.

Accordingly, a traveller is not entitled to reimbursement for travel services which he is unable to use due to quarantine except as stipulated by the terms of the service in question. The COVID-19 measures currently in place in Iceland are not viewed as extraordinary circumstances.

While vendors are not obliged to reimburse travellers except as specified in the applicable terms, travellers may in some cases be covered by their insurance.

All travellers are advised to review their insurance carefully before traveling and know the terms of the services they are buying from vendors as they may vary significantly.

What are the guidelines for the health and safety of air travellers, aviation personnel, ports and ships?

Guidelines for health safety measures are being updated in line with EASA and ECDC COVID-19 Health Safety Protocol, Operational Guidelines for the management of air passengers and aviation personnel in relation to the COVID-19 pandemic. Passengers will be required to abide by these guidelines. Similar guidelines are being prepared for ports and ships. This information will be available on www.covid.is.

If I get ill during my flight to Iceland what can I do?

Flight crew members have received special training in managing situations when passengers are feeling ill onboard. Please let the crew members know and they’ll assist in any way possible.

Do I have to go into quarantine if someone on the plane is diagnosed with COVID-19?

In the event of someone testing positive for COVID-19 on a flight people sitting in the two seat rows around the person, if infectious, will have to enter quarantine. In the event of this happening, you will be contacted by the contact tracing team to inform you if you need to enter quarantine.

What are the health safety control measures at the border?

The pre-registration form provides passengers with information on the conditions for entry into Iceland. Passengers can choose to be tested by a PCR-test for COVID-19 on arrival or self-quarantine for two weeks. Children born in 2005 or later are exempt from these measures, as well as those who have stayed outside of high-risk areas for 14 days prior to arrival. Flight and freight ship crews who are residents in Iceland are also exempt from these measures. At this time, the Icelandic health authorities cannot accept proof of test results. Those with a previously confirmed diagnosis of COVID-19 in Iceland are exempt from quarantine upon their return from travel abroad.

How is safety ensured at Keflavik Airport, domestic airports and onboard the plane?

Health and safety measures are followed in all Icelandic airports, international and domestic.  

Keflavik Airport and domestic airports in Iceland are cleaned regularly. Kiosks, check-in counters, doorknobs, handrails and other touch points are sanitized multiple times a day. Hand sanitizers are available in many places in the terminal building. Keflavík Airport provides information on protective measures related to COVID-19. For further information regarding your flight or precautions please contact your airline or the airports website.

Will the new safety measures impact the handling of my luggage or the assistance I require?

No, all services at Keflavík Airport remain the same. We encourage travellers to check their airline’s information regarding changes in baggage handling and/or allowances. The same applies for domestic flights.

Arriving in Iceland- what are the rules?

The pre-registration form provides passengers with information on the conditions for entry into Iceland. Passengers can choose to be tested for COVID-19 on arrival or self-quarantine for two weeks. Children born in 2005 or later are exempt from these measures, as well as those who have stayed outside of high risk areas for 14 days prior to arrival. Flight and freight ship crews who are residents in Iceland are also exempt from these measures. At this time, the Icelandic health authorities cannot accept proof of test results. Those with a previously confirmed diagnosis of COVID-19 in Iceland are exempt from quarantine upon their return from travel abroad.

Upon arriving in Iceland, you will have the option of two choices:  

  • Stay in quarantine for 14 days
  • Undergo testing for the coronavirus upon arrival in Iceland

Can I be tested at all points of entry?

Testing will be available at Keflavik Airport and in Seydisfjordur (for passengers arriving on the Smyril Line) for those who opt to be tested on arrival in Iceland. Passengers arriving in other international airports (Reykjavik, Akureyri, Egilsstadir) or ports will be tested at local healthcare centre. The pre-registration process will facilitate testing and shorten the waiting time for passengers.

How can I travel to and from the airport?

You can travel to and from the airport in the same manner as you normally would, for example by bus, by taxi or by rental car. However, those in quarantine can not use public transport but can rent a car.

What is the testing procedure?

PCR testing will be offered on arrival from 15 June, free of charge. From 1 July however, passengers will be charged ISK 9 000 for a single test at pre-registration but ISK 11 000 if paid on arrival although no more than ISK 22 000 every 30 days for each individual.Children are exempt from testing.

Following the test, passengers can travel onward to their registered address (provided in their pre-registration form). Passengers do not need to self-quarantine while waiting for their test results, but should take preventive measures to protect themselves and others from infection. Passengers can expect to receive their test results within 24 hours, usually on the arrival day, or the following day for those arriving later than 5 PM. Passengers will receive their test results through the tracing app (Rakning C-19), or through text message. Passengers who test positive will receive a phone call notifying them. To ensure they receive their test results, all passengers are required to provide reliable contact information on their pre-registration forms.

Do I need to be tested on arrival?

No, you do not. You can choose to go into quarantine for 14 days and then you do not need to be tested. Those who elect to self-quarantine upon their arrival in Iceland must make their own housing arrangements and take care to follow quarantine guidelines. All information on requirements for quarantine is available at https://www.covid.is/categories/how-doesquarantine-work .  

Please note that violations of quarantine or isolation requirements are subject to fines or enforcement action from the relevant authorities to ensure compliance.  

What kind of test is it and how is it conducted?

The tests are called PCR tests, Polymerase chain reaction, that are well known and a low risk way of diagnosing virus infections. The tests enable doctors to use small samples of the virus to make a diagnosis. A negative PCR test result does not absolutely rule out a COVID-19 infection in an asymptomatic individual.  

The PCR test is performed by collecting a swab from the nose and/or mouth. A long pin is inserted through the nose [and mouth] to collect a specimen from the respiratory mucosa. This may cause slight discomfort.  

The swabs are analysed in a lab in Reykjavik. This may take slightly longer for those arriving in airports and ports outside of Keflavik and Reykjavik.  

How much does it cost to get tested?

PCR testing will be offered on arrival from 15 June, free of charge. From 1 July however, passengers will be charged ISK 9 000 for a single test at pre-registration but ISK 11 000 if paid on arrival although no more than ISK 22 000 every 30 days for each individual. Children born in 2005 and later are exempt from testing.

How can a travel agency pay for the PCR test for their customers?

This service is not available for the time being—pending further notice. Individuals have to pay the charge with their debit or credit cards.

Will children be tested?

Children born in 2005 or later are exempt from testing.

How long does it take to be tested?

The wait time for those tested in Keflavik airport is around one hour but may be slightly longer during peak hours. This may vary in other airports and ports where travellers will be tested at local healthcare centres.  

Once a swab has been collected, passengers can continue on to their registered address (listed in their pre-registration form). Passengers do not need to self-quarantine until they receive their test results, but should take preventive measures to protect themselves and others from infection.

Passengers can expect to receive their test results within 24 hours, usually on the same day, or the following day for those arriving later than 5 PM. Passengers will receive their test results through the app (Rakning C-19), or through text message. Passengers who test positive will receive a phone call notifying them. To ensure they receive their test results, all passengers are required to provide reliable contact information on their pre-registration forms.

How long will I have to wait for the results and how will I get them?

Passengers can expect to receive their test results within 24 hours, usually on arrival day, or the following day for those arriving later than 5 PM. Passengers will receive their test results through the app (Rakning C-19), or through text message. Passengers who test positive will receive a phone call notifying them. To ensure they receive their test results, all passengers are required to provide reliable contact information on their pre-registration forms.

Where can I wait for the results? What can I do while I wait?

Passengers do not need to self-quarantine until they receive their test results, but must take preventive measures to protect themselves and others from infection. After being screened at the point of entry, arriving passengers will continue their journey as planned and go to their overnight accommodations, where they await their results.

You can pre-register for your trip to Iceland here: https://visit.covid.is/

How do I travel from the airport/port?

Passengers make their own way from the airport or port.Passengers do not need to self-quarantine until they receive their test results, but should take preventive measures to protect themselves and others from infection. Please stay at your residence and avoid being out and about and do not use public transport if possible (e.g. use rent-a-car or taxi rather than bus or domestic flight). Wash your hands and/or use of hand sanitizer regularly, avoid touching common surfaces, avoid touching your face (eyes, mouth and nose) with unwashed hands, and respect physical distancing (try to stay 2 meters/6 feet from others).

Do I have to stay in the capital area while I wait for my test results?


Passengers do not need to self-quarantine until they receive their test results, but should take preventive measures to protect themselves and others from infection. Please stay at your residence and avoid being out and about and do not use public transport if possible (e.g. use rent-a-car or taxi rather than bus or domestic flight). Wash your hands and/or use of hand sanitizer regularly, avoid touching common surfaces, avoid touching your face (eyes, mouth and nose) with unwashed hands, and respect physical distancing (try to stay 2 meters/6 feet from others).

You can pre-register for your trip to Iceland here: https://visit.covid.is/

What if I choose to self-quarantine when I arrive in Iceland?

Those who choose to self-quarantine for 14 days from arrival date must make the appropriate arrangements to ensure that they can comply with the guidelines for self-quarantine. Please read the information about quarantine in Iceland.

Please note that violations of quarantine or isolation requirements are subject to fines or enforcement action from the relevant authorities to ensure compliance.

You can pre-register for your trip to Iceland here: https://visit.covid.is/

Information regarding offences against the regulations on quarantine and isolation due to COVID-19.

What happends in the event of an obligatory self-quarantine, if a member of my group/family tests positive for COVID-19?

A negative test result does not guarantee that an individual will not later be required to self-quarantine if they have been exposed to infection, e.g. on the flight to Iceland. The contact tracing team interviews those who have been in close contact with a confirmed active case at any time from two days prior to the onset of symptoms until the time of diagnosis, e.g. been within 2 meters of an individual for more than 15 minutes, or those who have sat close to an infected individual on an airplane (usually within two seat-row radius). They might be required to self-quarantine for two weeks from the time of last contact. Foreign nationals who are required to self-quarantine and do not have access to a suitable location where they can isolate will be given accommodation at a specialised isolation centre at no cost to them. Please read the information on quarantine in Iceland.

Information regarding offences against the regulations on quarantine and isolation due to COVID-19.

In the event of a positive COVID-19 test result?

If a passenger tests positive, they may be offered to undergo further tests to determine whether they have an active infection. In the case of an active infection, the passenger must self-isolate. Foreign nationals who are required to self-isolate and do not have access to a suitable location where they can isolate will be given accommodation at a specialised isolation centre at no cost to them. Infected individuals must provide information to the contact tracing team on who they have come in close contact with during two days prior to the onset of their symptoms. Further information on isolation requirements can be found here: https://www.covid.is/categories/how-does-isolation-work

You can pre-register for your trip to Iceland here: https://visit.covid.is/

How can I pay for my test?

Starting 1 July you can pre-pay when you register for your flight here: https://visit.covid.is/ or pay with a credit card at Keflavik Airport (or where you enter). No cash is accepted for the test.

Are there any restrictions for attractions like maximum number of persons at one site at the same time?

Yes, currently no more than 200 people can gather in a public or private setting at this time. This means that work places, public places, theaters etc. have to take certain measures.  The two-meter social distancing rule is optional, but people are encouraged to  adhere to it. Iceland has been very successful with targeted measures in the fight against COVID-19.  Since 25 May 2020, restrictions are gradually being eased. However, as before it is important to be careful over the next few weeks and months, and evaluate the situation before taking the next steps.

Who is responsible for monitoring health and safety guidelines with businesses etc?

Rules on health and safety are constantly monitored and enforced by various departments of health around the country. The Chief Epidemiologist monitors the situation in collaboration with the Directorate of Health and the Department of Civil Protection and Emergency Management.

If I get ill during my stay in Iceland what should I do?

If you develop symptoms that could be due to COVID-19, e.g.: Fever, cough, body aches, cold symptoms or sore throat, we encourage you to contact your doctor by phone with the above information. If you are in Iceland, please call 1700 (for foreign numbers call +354-544-4113). In an emergency call 112.

Official safety measures may change during my stay in Iceland. Where can I find up-to-date information on policies?

The website www.covid.is/english gives updated information about COVID-19 measures in Iceland.
www.safetravel.is gives information regarding other safety measures and safe travel tips in Iceland.

Do I need to wear gloves or masks?

In Iceland you are not obligated to wear gloves or a face mask. Handwashing and sanitising are the most important hygiene rules, and keeping a 2 meter distance from other people as much as possible is advised.  Please adhere to the guidelines set up by the places you visit whilst in Iceland.

Why is the use of face masks not required in Iceland?

The Icelandic authorities have not recommended the general use of face masks for healthy individuals and the use of face masks in public is very rare in Iceland.

Masks are believed to be of little benefit in surroundings such as those in Iceland, where other targeted efforts are used to minimize transmission risk and population density is low. Furthermore, the use of masks can have significant drawbacks and can in some instance be more harmful than beneficial.

The recommendations by the Icelandic authorities are in line with WHO guidelines as they apply to a situation like the one in Iceland.

It is important to emphasize that individuals who have COVID-19 symptoms should self-quarantine and call 1700 (or +354 544 4113 if you are calling from a non-Icelandic number).

What are the requirements for a two-week quarantine?

All information on requirements for quarantine is available at https://www.covid.is/categories/how-does-quarantine-work Please note that violations of quarantine or isolation requirements are subject to fines or enforcement action from the relevant authorities to ensure compliance.

Information regarding offences against the regulations on quarantine and isolation due to COVID-19.

Can I self-quarantine at my hotel?

Passengers can discuss going into self-quarantine with their hotel. In cases of mandatory quarantine, the contact tracing team at the department of Civil Protection and Emergency Management will contact you.

You can pre-register for your trip to Iceland here: https://visit.covid.is/

Do I have to pay for medical supervision if I test positive?

Medical examination, treatment or medical supervision of notifiable diseases, including COVID-19, is of no cost to the patient. This does not apply to an elective PCR-test for the diagnosis of COVID-19.

Will I be sent home if I test positive?

No. You are not allowed to travel if infected.

If a passenger tests positive, they may be offered to undergo further tests to determine whether or not they have an active infection. In the case of an active infection, the passenger must self-isolate. Foreign nationals who are required to self-isolate and do not have access to a suitable location where they can isolate will be given accommodation at a specialised isolation centre at no cost to them. Infected individuals must provide information to the contact tracing team on who they have come in close contact with during two days prior to the onset of their symptoms. Further information on isolation requirements can be found here.

What happens if I get sick during quarantine?

Those who become ill or think they may have symptoms of COVID-19 can contact the health care helpline through the app Rakning C-19, the information portal www.covid.is, through the national online health portal Heilsuvera, by phone by dialling 1700 or, if calling from a foreign phone number, at +354 544 4113. All travellers are encouraged to maintain a distance of 2 meters as much as possible. Social distancing is an important part of preventive measures and anyone who wishes is entitled to maintain distance.

What measures have been taken to ensure safety in hotels, stores, restaurants and transport?

Hotels, restaurants, and public transportation follow these official guidelines and procedures. These include but are not limited to:  

  • Having access to hand sanitisers
  • Giving good information about what measures they have taken to ensure the safety of their guests and staff members.
  • Ensuring good air circulation
  • Sanitising surface areas

Here you will find information for people working in tourism in Iceland (Icelandic, English and Polish language versions)

May students attend private lessons in music schools, provided that hygiene and distancing requirements are met?

Yes. Preschool and primary school students may attend lessons with no restrictions. Students older than 16 and their teachers should maintain a distance of 2 metres between individuals as they possibly can. Parents or guardians who attend lessons with their children must maintain a distance of 2 metres from teachers as they possibly can.

May students attend group lessons in music schools, provided that hygiene and distancing requirements are met?

Yes. Preschool and primary school students may attend lessons with no restrictions. Teachers and students older than 16 must comply with the rule limiting group sizes to 200 adults or fewer in the same space, and should maintain a distance of 2 metres between individuals as they possibly can.

What are the discharge criteria after COVID-19 infection?

Physicians in the COVID-19 team at Landspitali University Hospital decide and discharge patients from isolation through a phone interview. Individuals have to confirm that they fullfill the following criteria:

- At least 14 days have passed since a positive test result (diagnostic test)

- At least 7 days of no symptoms

In addition, all individuals are instructed to pay particular attention to general hygiene and handwashing for 2 weeks after discharge. They should also for at least 2 weeks avoid close contact with vulnerable individuals who are at higher risk of severe COVID-19 infection such as the elderly and people with certain underlying health conditions .

How can I avoid infection?

The most important thing to do is wash your hands thoroughly and often,with water and soap, for at least 20 seconds, or use hand sanitizer. When you arrive at work or come home, the first thing you should do is wash your hands thoroughly. Another good rule of thumb is to avoid close contact with others who have symptoms of a cold, such as sneezing or coughing, and maintain a distance of at least two (2) meters from them. If you need to cough or sneeze,do it into your elbow and not into your hands or into the air around you. Be particularly careful with common surfaces in areas used by many people; i.e.,handrails, elevator buttons, touchscreens, POS machines in stores, and door handles. Greet people with a smile rather than a handshake.

Discharge criteria for isolation. Special cases:

Discharge criteria for isolation. Special cases:


Symptom-free individuals: This refers to people who, for instance, have been diagnosed with the virus after having been tested by DeCode Genetics (Íslensk erfðagreining) and have been free of symptoms for at least one week. The person is released from isolation 14 days after having tested positive for the virus. To be symptom-free means to have absolutely no fever and absolutely no cough, shortness of breath, runny nose, fatigue, or feeling of being ill.  

People who live together and are in quarantine and isolation together: People in quarantine who live in the same place as a person who is in isolation may lift their quarantine when 14 days have passed since the people concerned were last in direct contact. Direct contact includes close interactions, using the same bathroom, or being within two metres of one another for 15 minutes or longer. The same applies to everyone in the same household, including children.

People who live together and are all in isolation in the same place: When the first individual in the group recovers from COVID-19, that person may be released from isolation. The others who are ill must remain in isolation but may not be in the same place as the person who has recovered. In certain instances, the person who has recovered may remain in the same place as those who are ill. In those cases, the isolation is not lifted until the last person to recover has been released from isolation. Before isolation is lifted, it is important that all members of the household observe strict hygiene measures and thoroughly clean both themselves and the home. The same applies to everyone in the same household, including children.

Healthcare workers: Healthcare workers must observe the same rules as others, but they must also give careful consideration to which tasks they carry out when they return to work (i.e., vulnerable groups). A physician and a supervisor shall evaluate each case individually.

Do I need to pre-register before departure?

Passengers are required to fill out a pre-registration form (on www.covid.is) before departure to Iceland, which requires passengers to provide their personal details and contact information, flight information, travel dates and address(es) during their stay in Iceland. The form also includes a declaration of health and passengers are required to provide information on countries they have visited before arrival, whether they have any symptoms of COVID-19, whether they have been diagnosed with COVID-19 before their arrival, or if they have been in close contact with an infected individual.  

Passengers are also encouraged to download and use the COVID-19 app Rakning C-19. The app contains important information on COVID-19 and how to contact the health care service in Iceland.

You can pre-register for your trip to Iceland here: https://visit.covid.is/

Who is at risk for severe symptoms?

The probability of severe illness increases with age, particularly after age 50. Individuals with certain underlying medical conditions are also at increased risk of severe illness if they catch COVID-19. It is not known precisely how much greater the risk is when such underlying conditions exist; however, comparisons of mild and severe cases show clearly that underlying medical conditions were far more common among the severely ill than among those with mild cases of COVID-19. These underlying conditions are: hypertension/heart disease, diabetes, chronic obstructive pulmonary disease (COPD), chronic kidney disease, and cancer. 

People who smoke appear to be at greater risk of severe illness, but the possibility cannot be excluded that these people may actually suffer from COPD, which exacerbates the severity of COVID-19.

At this point, it is uncertain whether immunosuppressive therapy (i.e.,drugs such as steroids, methotrexate, or biotech drugs) increase the likelihood of severe COVID-19 infection.

Is it safe to travel to Iceland because of COVID-19?

Iceland has been very successful in its response against COVID-19 and getting the virus under control with large-scale testing, contact tracing, and early and extensive quarantine and isolation measures. The Icelandic government has slowly but effectively been easing gathering restrictions as well as allowing businesses, entertainment, swimming pools restaurants and bars to open again. Iceland still has some restrictions, no more than 200 people can gather and people need to adhere to hygiene and basic infection control and  are encouraged to download and use the tracing app Rakning C-19 on their phone. Collectively Icelanders and their guests are tackling the pandemic responsibly but at the same time easing back into everyday life.

I think I am sick and have caught COVID-19. What shall I do?

Please call 1700 (or +354 544 4113 if you are calling from a foreign phone number) if you have symptoms. Please do not visit any clinic or hospital where others may also be exposed without calling ahead. Call first and ask for instructions. 

Why will Iceland be easing restrictions on international arrivals by mid-June?

The Government of Iceland expects to start easing restrictions on international arrivals no later than 15 June 2020. This is one step in the governments measures on easing restrictions on gatherings  as well as allowing businesses, restaurants and bars to resume normal operations.  

This is in line with the recommendations of the Chief Epidemiologist in Iceland. Throughout the pandemic, Iceland has aimed for moderate but targeted measures based on the best available information. The rules on travels to Iceland and testing apply to our guests as well as Icelanders traveling from abroad.  

Why has a ban been placed on gatherings?

The ban on public gatherings was initially established on 15 March 2020 for the purpose of preventing the spread of the virus that causes the COVID-19 disease.

The goal of the authorities is to reduce the number of infections and to slow the pandemic down to make it easier for the healthcare system to care for those who become ill with COVID-19 as well as to provide other emergency services. For this purpose, it was necessary to establish a ban on public gatherings and to limit contact and interactions between people. As the spread of the pandemic is decreasing, the ban will be lifted in stages.

Are there any restrictions for attractions like maximum number of persons at one site at the same time?

Yes, currently no more than 200 people can gather in a public or private setting at this time. This means that work places, public places, theaters etc. have to take certain measures.  The two-meter social distancing rule is optional, but people are encouraged to  adhere to it. Iceland has been very successful with targeted measures in the fight against COVID-19.  Since 25 May 2020, restrictions are gradually being eased. However, as before it is important to be careful over the next few weeks and months, and evaluate the situation before taking the next steps.

How long will the ban on public gatherings last?

The ban on gatherings with more than 200 people took effect 25 May and will remain in effect to 21 June 2020.

How is Iceland ensuring safety / minimizing the risk of infection?

The Icelandic government is offering the option of a COVID-19 test from 15 June 2020 to all international arrivals as an alternative to the two-week quarantine requirement.  The Chief Epidemiologist will oversee the operation in collaboration with the healthcare service and deCode Genetics, a company performed widespread screening of the Icelandic population for COVID-19. Furthermore, the police will continue to play an important role in terms of both border control and testing at the borders and as part of civil protection measures, such as contact-tracing efforts.  

Iceland will continue

  • Testing
  • Enforcing isolation of cases and quarantine for those exposed
  • Offering remote healthcare for mild infections
  • Limiting public and private gatherings (currently 200 people)
  • Encouraging the 2 meter social distancing rule as optional
  • Adhering to guidelines on health and safety
  • Informing the public on all measures taken in the fight against COVID-19.  

You can pre-register for your trip to Iceland here: https://visit.covid.is/

Why are the rules relating to the ban on public gatherings being eased?

The ban on public gatherings was initially established on 15 March in Iceland for the purpose of preventing the rapid spread of COVID-19. Once the pandemic grew and infections increased, the rules were made stricter on 24 March 2020.

These actions, together with other measures, have had the result of reducing the impact of the pandemic. As a result, it was considered safe to begin lifting the ban in stages as of 4 May. It is, however, clear that it will continue to be important to be careful in all respects over the next few weeks and months, and the circumstances will be evaluated each time before taking further steps.

Who must be quarantined?

Everyone arriving in Iceland, except from Greenland and Faroe Islands, must be quarantined for 14 days from arrival unless they opt for COVID-19 PCR test at the boarder.

Who is responsible for monitoring health and safety guidelines with businesses etc?

Rules on health and safety are constantly monitored and enforced by various departments of health around the country. The Chief Epidemiologist monitors the situation in collaboration with the Directorate of Health and the Department of Civil Protection and Emergency Management.

If a member of my household has a cold, but no fever or body aches, is there a need to quarantine others in the household?

If it is known that a person has been exposed to COVID-19, all upper respiratory symptoms are suspicious and require that others in the household quarantine themselves. It is possible to ask for advice by calling 1700,calling your healthcare center, or using the online chat function on heilsuvera.is.

Has the government imposed temporary or permanent visa changes or entry restrictions?

Iceland’s borders are currently open to EEA, EU, Schengen and EFTA states. Entry restrictions apply to other foreign nationals with some exemptions.

Iceland will continue to implement the travel restrictions imposd for the Schengen Area, which are currently due to remain in place until 15 June 2020. These restrictions may be extended until 1 July 2020, but remains to be decided by the Schengen member states. While these restrictions are in place, foreign nationals, other than EU/EEA, EFTA or UK nationals, are generally not allowed to enter Iceland.

What do I need to know during my stay in Iceland?

All travellers are encouraged to take precautionary measures to protect themselves and others, such as frequent handwashing, use of disinfectants, the two-meter social distancing guidelines, and to respect health safety regulations in place. PCR tests do not absolutely rule out COVID-19 infections in asymptomatic individuals.

Travellers are encouraged to download and use the COVID-19 app Rakning C-19. The app contains important information on COVID-19 and how to contact the health care service. They are also encouraged to follow information on the official COVID-19 information portal www.covid.is, which hosts the most up to date information and important announcements in several languages for tourists.

Tourists are encouraged to monitor their health. Those who become ill or think they may have symptoms of COVID-19 can contact the health care helpline through the app Rakning C-19, the information portal www.covid.is/english, through the national online health portal Heilsuvera, by phone by dialling 1700 or, if calling from a foreign phone number, at +354 544 4113. All travellers are encouraged to maintain a distance of 2 meters as much as possible. Social distancing is an important part of preventive measures and anyone who wishes is entitled to maintain distance.

If someone in a teacher’s family is in quarantine, may that teacher continue to work?

If someone in a teacher’s family is in quarantine but has no symptoms,the teacher may continue to work. If a person in quarantine develops symptoms,they must be isolated, and others in their household must be quarantined.

May siblings of students in quarantine continue to attend school?

As long as the person in quarantine has no symptoms, other members ofthe household who have not been in contact with individuals infected withCOVID-19 may continue to attend school/work. It is important, however, toobserve strict hygiene measures, to be cautious, and if it is suspected that aquarantined person is developing symptoms, to seek advice by calling 1700,contacting a healthcare centre, or using the online chat function on thewebsite heilsuvera.is.

Must quarantined students’ families also quarantine themselves at the same time?

If the student concerned does not have symptoms but must be inquarantine, family members need not quarantine themselves unless they have beenin contact with an infected person. It is very important, however, to observestrict hygiene in the home and limit close contact as much as possible. 

See the Instructions for quarantined individuals.

If a person who has been exposed to the virus develops symptoms while inquarantine, it is vital that the exposed person contact their healthcare centreor call 1700 for advice.

What are the health safety control measures at the border?

The pre-registration form provides passengers with information on the conditions for entry into Iceland. Passengers can choose to be tested by a PCR-test for COVID-19 on arrival or self-quarantine for two weeks. Children born in 2005 or later are exempt from these measures, as well as those who have stayed outside of high-risk areas for 14 days prior to arrival. Flight and freight ship crews who are residents in Iceland are also exempt from these measures. At this time, the Icelandic health authorities cannot accept proof of test results. Those with a previously confirmed diagnosis of COVID-19 in Iceland are exempt from quarantine upon their return from travel abroad.

I am in quarantine and need to stay in Reykjavík before I go back home outside the capital area. What shall I do?

There is special covid accommodation for those in quarantine.  

People in quarantine may interact with family and friends but should apply the 2 meters social distancing. You are asked, however, to minimize your contact with other people, to give top priority to cleanliness, and follow other advice on hygiene and disease prevention.

If I get ill during my stay in Iceland what should I do?

If you develop symptoms that could be due to COVID-19, e.g.: Fever, cough, body aches, cold symptoms or sore throat, we encourage you to contact your doctor by phone with the above information. If you are in Iceland, please call 1700 (for foreign numbers call +354-544-4113). In an emergency call 112.

Do persons coming from abroad need to return to quarantine?

Except from Greenland and Faroe Islands, everyone arriving in Iceland must be quarantined for 14 days from arrival unless they opt for PCR tests at the boarder.

Can I have a certificate confirming that I am quarantined?

Those who are quarantined by order of the healthcare authorities can now enter their personal information on the website heilsuvera.is and receive a certificate confirming their quarantine status. The certificates are provided free of charge. It should be noted that in order to register on heilsuvera.is, the user must have a so-called digital certificate (e-ID).

Those who do not have an e-ID and cannot use the heilsuvera.is website should contact their healthcare centre. The healthcare centre will then forward information on the quarantined individual to the Chief Epidemiologist. In order to receive confirmation of quarantine, those who need such confirmation can request it by sending an e-mail to mottaka@landlaeknir.is, with the subject line: Confirmation of quarantine.

Official safety measures may change during my stay in Iceland. Where can I find up-to-date information on policies?

The website www.covid.is/english gives updated information about COVID-19 measures in Iceland.
www.safetravel.is gives information regarding other safety measures and safe travel tips in Iceland.

Is it possible to apply for a modified quarantine?

No exemptions are given from quarantine in Iceland when quarantine is indicated, for travel related reasons or known or probable exposure. This does not, however, apply to aircraft and cargo vessel crews.

24. April

Exemptions for personal reasons are not granted. The Chief Epidemiologist may grant an exemption from quarantine due to socially indispensable infrastructure that may not stop (e.g. in the field of electricity, waste collection, healthcare, etc.). In addition, the Chief Epidemiologist may grant exemptions for important commercial operations, such as to ensure food security. Exemptions are in the hands of the Chief Epidemiologist.

What impact does the ban on public gatherings have on workplaces with fewer than 50 employees?

Workplaces with fewer than 50 employees are advised to arrange working spaces in such a manner that it is possible to have a two-metre distance between employees if they choose so. It is a good idea to seek to limit interactions between people in the workplace and to use remote working arrangements to the extent possible. Each workplace must then arrange its own space and activities so as to comply with the ban on gatherings and adjust to circumstances at any given time.

Will large workplaces have to be closed during the ban on public gatherings?

As of 25 May all workplaces must ensure that no more than 200 persons are in the same space at any time and that it is possible to maintain a two-metre distance between employees if they choose so. Each workplace must then arrange its own space and activities so as to comply with the ban on gatherings and adjust to circumstances at any given time.

Do I need to wear gloves or masks?

In Iceland you are not obligated to wear gloves or a face mask. Handwashing and sanitising are the most important hygiene rules, and keeping a 2 meter distance from other people as much as possible is advised.  Please adhere to the guidelines set up by the places you visit whilst in Iceland.

When should I use a mask?

If you are healthy, you only need to wear a mask if you are taking care of a person with suspected 2019-nCoV infection.

Wear a mask if you are coughing or sneezing.

Masks are effective only when used in combination with frequent hand-cleaning with soap and water or alcohol-based hand rub

If you wear a mask, then you must know how to use it and dispose of it properly.

Why is the use of face masks not required in Iceland?

The Icelandic authorities have not recommended the general use of face masks for healthy individuals and the use of face masks in public is very rare in Iceland.

Masks are believed to be of little benefit in surroundings such as those in Iceland, where other targeted efforts are used to minimize transmission risk and population density is low. Furthermore, the use of masks can have significant drawbacks and can in some instance be more harmful than beneficial.

The recommendations by the Icelandic authorities are in line with WHO guidelines as they apply to a situation like the one in Iceland.

It is important to emphasize that individuals who have COVID-19 symptoms should self-quarantine and call 1700 (or +354 544 4113 if you are calling from a non-Icelandic number).

When is it appropriate to use gloves, and what is the proper way to use them?

Wash your hands thoroughly and dry them well with a clean cloth or paper towel before touching and/or eating food. Always wash your hands after going to the toilet, whenever your hands get dirty, and at the end of your shift at work. 

If no sink is nearby, use hand sanitiser instead of washing your hands. 

You should consider all gloves unclean. The risk of using gloves at all times is that you will tend to forget to wash your hands and forget to change gloves between tasks. 

You should use gloves for “dirty” tasks such as cleaning.You should also use them if you need to use your hands to touch food that is to be eaten by others and is not rinsed or cooked. Do not switch from one task to another without changing gloves. You should wash or sanitise your hands both before and after using gloves. 

If you use gloves (i.e., plastic gloves)where food is being prepared for consumption (in bakeries and restaurants, for example) you must put on clean gloves after each preparation and throw away the old ones. 

If other staff members wish to use gloves,they can use gloves made of plastic, vinyl, or nitrile. Latex gloves are not preferred because of the risk of an allergic reaction among customers.

 

How will schooling be conducted during the ban on public gatherings?

Pre-schools and primary schools operate as normal, and students in upper-secondary schools and universities may return to their school buildings. They will, however, need to comply with the rule on a maximum of 200 persons in a space and the two-metre distance rule must be available for those who choose.

Community centres and after-school centres at the pre-school and primary school level are open.  

The number of teachers and other staff may not exceed 200 in the same location, and they should ensure the two-metre distance rule among themselves to the extent possible.

Sports activities for pre-school and primary school children (inside and outside) are allowed, as are school swimming lessons.

There are, however, restrictions on the number of upper-secondary school and university students. Only 200 individuals may be in the same space in these schools, and the two-metre distance rule is encouraged.

Epidemiology measures will continue in schools as elsewhere, and the schools will follow their response plans as regards possible infections.

 

What are the guidelines for the health and safety of air travellers, aviation personnel, ports and ships?

Guidelines for health safety measures are being updated in line with EASA and ECDC COVID-19 Health Safety Protocol, Operational Guidelines for the management of air passengers and aviation personnel in relation to the COVID-19 pandemic. Passengers will be required to abide by these guidelines. Similar guidelines are being prepared for ports and ships. This information will be available on www.covid.is.

How will pre-schools operate during the ban on public gatherings?

Pre-schools operate as normal. Epidemiology measures that relate to cleaning and disinfection and access to buildings will remain in effect. There are no limits to the number of children attending each time.

Persons other than students must comply with rules on the 200-person maximum and the two-metre distance rule is encouraged.

What sanitation rules are enforced during my flight to Iceland?

Rules on health and safety can vary between airports and airlines, but guidelines for health safety measures are being updated in line with EASA and ECDC COVID-19 Health Safety Protocol, Operational Guidelines for the management of air passengers and aviation personnel in relation to the COVID-19 pandemic. Please pay close attention to the rules set out wherever you are traveling and contact your airline or the airports you travel through for more information. Passengers will be required to abide by these guidelines.

How will primary schools operate during the ban on public gatherings?

Primary schools are open and operate as normal. Epidemiology measures that relate to cleaning and disinfection and access to buildings will remain in effect.

The are no restrictions on the number of students. The number of teachers and other staff may not exceed 200 in the same location, and they should ensure compliance with the two-metre distance rule for those who choose.

After-school centres and community centres are be open.

Sports (inside and outside) are permitted, as are school swimming lessons.

School bus services operate as normal.

All students can attend school at the same time, participate in outdoor activities and use the cafeteria.

How is safety ensured at Keflavik Airport, domestic airports and onboard the plane?

Health and safety measures are followed in all Icelandic airports, international and domestic.  

Keflavik Airport and domestic airports in Iceland are cleaned regularly. Kiosks, check-in counters, doorknobs, handrails and other touch points are sanitized multiple times a day. Hand sanitizers are available in many places in the terminal building. Keflavík Airport provides information on protective measures related to COVID-19. For further information regarding your flight or precautions please contact your airline or the airports website.

How will upper-secondary schools operate during the ban on public gatherings?

The school buildings of the upper-secondary schools are open. There are, however, restrictions on the number of students, and only 200 individuals may be in the same space. The possibility of having at least two metres between individuals should be available for those who choose. The arrangement of lessons in upper-secondary schools will depend on circumstances in each school.

If I get ill during my flight to Iceland what can I do?

Flight crew members have received special training in managing situations when passengers are feeling ill onboard. Please let the crew members know and they’ll assist in any way possible.

How will universities operate during the ban on gatherings?

The buildings of the universities were reopened on 4 May. There are, however, restrictions on the number of students, and only 200 individuals may be in the same space. The arrangement of lessons in will depend on circumstances in each school.

Will the new safety measures impact the handling of my luggage or the assistance I require?

No, all services at Keflavík Airport remain the same. We encourage travellers to check their airline’s information regarding changes in baggage handling and/or allowances. The same applies for domestic flights.

How long will these restrictions on school activities last?

The measures taken by the authorities intended to restrict the spread of COVID-19 are under continuous re-evaluation.

It may be necessary to tighten restrictions and re-establish restrictions to school activities if conditions change.

Why are upper secondary schools (high schools) and universities closed, and not primary schools and pre-schools?

Few children and youngsters develop severe COVID-19 symptoms, and they become seriously ill less often than adults do. Older students are also better equipped to engage in distance learning than younger students are. Schools are important socially, and it is vital that students have the opportunity to pursue their studies, even if the format of their studies may change temporarily.

Is it safe for children to play with their friends from school outside classes?

As of 4 May, elementary schools, preschools, and athletic organisations operate without any ban on gatherings. Social distancing of 2 meters is still encouraged when considered needed.

May parents keep their children at home if they wish?

Healthy children are encouraged to attend school. Students who show no signs of being ill should go to school. No changes have been made to rules on compulsory schooling for primary school-aged children. On the other hand, it is crucial that students stay home from school if they have symptoms that resemble COVID-19 symptoms; i.e., fever, cough, body aches, or fatigue.

Arriving in Iceland- what are the rules?

The pre-registration form provides passengers with information on the conditions for entry into Iceland. Passengers can choose to be tested for COVID-19 on arrival or self-quarantine for two weeks. Children born in 2005 or later are exempt from these measures, as well as those who have stayed outside of high risk areas for 14 days prior to arrival. Flight and freight ship crews who are residents in Iceland are also exempt from these measures. At this time, the Icelandic health authorities cannot accept proof of test results. Those with a previously confirmed diagnosis of COVID-19 in Iceland are exempt from quarantine upon their return from travel abroad.

Upon arriving in Iceland, you will have the option of two choices:  

  • Stay in quarantine for 14 days
  • Undergo testing for the coronavirus upon arrival in Iceland

Are all get-togethers and entertainments subject to the ban on public gatherings?

On 25 May, entertainments, events and other get-togethers where 200 people and fewer congregate are allowed. Consideration for social distancing of 2 meters is encouraged. Particular care shall be taken as regards cleanliness and disinfection.

Can I be tested at all points of entry?

Testing will be available at Keflavik Airport and in Seydisfjordur (for passengers arriving on the Smyril Line) for those who opt to be tested on arrival in Iceland. Passengers arriving in other international airports (Reykjavik, Akureyri, Egilsstadir) or ports will be tested at local healthcare centre. The pre-registration process will facilitate testing and shorten the waiting time for passengers.

Are nightclubs, bars and gaming locations open during the ban on public gatherings?

Yes. As of 25 May, nightclubs, bars and gaming locations are allowed to be open until 23 PM every day. Social distancing is encouraged as well as sanitation and hand washing.

How can I travel to and from the airport?

You can travel to and from the airport in the same manner as you normally would, for example by bus, by taxi or by rental car. However, those in quarantine can not use public transport but can rent a car.

Does the ban on gatherings include outdoor events?

Yes. Such gatherings are subject to the rules that apply to indoor gatherings, as regards the maximum number of people (200) and the recommended two (2) metres distance between individuals.

What is the testing procedure?

PCR testing will be offered on arrival from 15 June, free of charge. From 1 July however, passengers will be charged ISK 9 000 for a single test at pre-registration but ISK 11 000 if paid on arrival although no more than ISK 22 000 every 30 days for each individual.Children are exempt from testing.

Following the test, passengers can travel onward to their registered address (provided in their pre-registration form). Passengers do not need to self-quarantine while waiting for their test results, but should take preventive measures to protect themselves and others from infection. Passengers can expect to receive their test results within 24 hours, usually on the arrival day, or the following day for those arriving later than 5 PM. Passengers will receive their test results through the tracing app (Rakning C-19), or through text message. Passengers who test positive will receive a phone call notifying them. To ensure they receive their test results, all passengers are required to provide reliable contact information on their pre-registration forms.

Can religious ceremonies take place during the ban on gatherings?

Restrictions on public gatherings also apply to religious ceremonies. As of May 25 no more than 200 persons, including those conducting the ceremony, may come together. Examples include funerals, marriages, confirmations, christenings and comparable ceremonies, whether within a church or elsewhere.

Do I need to be tested on arrival?

No, you do not. You can choose to go into quarantine for 14 days and then you do not need to be tested. Those who elect to self-quarantine upon their arrival in Iceland must make their own housing arrangements and take care to follow quarantine guidelines. All information on requirements for quarantine is available at https://www.covid.is/categories/how-doesquarantine-work .  

Please note that violations of quarantine or isolation requirements are subject to fines or enforcement action from the relevant authorities to ensure compliance.  

Can parties be held after the ban on gatherings takes effect?

Parties, dinner parties and all other events where people congregate in homes, reception rooms, outdoors or elsewhere are banned if more than 200 persons are present, as of May 25. In smaller gatherings, the two-metre distance rule between persons should be upheld for those who choose. Particular care shall be taken as regards cleanliness and disinfection.

What kind of test is it and how is it conducted?

The tests are called PCR tests, Polymerase chain reaction, that are well known and a low risk way of diagnosing virus infections. The tests enable doctors to use small samples of the virus to make a diagnosis. A negative PCR test result does not absolutely rule out a COVID-19 infection in an asymptomatic individual.  

The PCR test is performed by collecting a swab from the nose and/or mouth. A long pin is inserted through the nose [and mouth] to collect a specimen from the respiratory mucosa. This may cause slight discomfort.  

The swabs are analysed in a lab in Reykjavik. This may take slightly longer for those arriving in airports and ports outside of Keflavik and Reykjavik.  

May sporting events be held during the ban on public gatherings?

Organised sports activities for children in kindergarten and elementary school are allowed  without any restrictions.  Sanitation and hand washing is encouraged and the two-meter social distancing rule should be respected as much as possible.

Organised sports for adults (including sport activities in high schools and universities, and competitions) are permitted with the same restrictions as gym facilities (people attending equals to half the maximum permitted number of people).

How much does it cost to get tested?

PCR testing will be offered on arrival from 15 June, free of charge. From 1 July however, passengers will be charged ISK 9 000 for a single test at pre-registration but ISK 11 000 if paid on arrival although no more than ISK 22 000 every 30 days for each individual. Children born in 2005 and later are exempt from testing.

Can I get a refund for the test if my trip is cancelled?

If you need a refund on the account of your trip being cancelled please contact: innheimta@heilsugaeslan.is

What rules apply to organised sports activities during the ban on public gatherings?

As of 25 May

The maximum number of people in the same space is 200 and less. The social distancing of 2 meters is encouraged.

How can a travel agency pay for the PCR test for their customers?

This service is not available for the time being—pending further notice. Individuals have to pay the charge with their debit or credit cards.

What rules apply to theatres and cinemas during the ban on public gatherings?

Theatrical performances and cinema shows may be held, provided that 200 people and fewer, performers and staff included, attend performances. Social distancing of 2 meters is encouraged.

Will children be tested?

Children born in 2005 or later are exempt from testing.

Do I need to pre-register again or will I be charged again if my travel plans change prior to departure?

If your travel plans change you do not have to pre-register again nor will you be charged again. The bar code you received is still valid.

Can concerts be held during the ban on public gatherings?

Concerts may be held, provided that 200 people and fewer, performers and staff included, attend performances. Social distancing of 2 meters is encouraged.  

How long does it take to be tested?

The wait time for those tested in Keflavik airport is around one hour but may be slightly longer during peak hours. This may vary in other airports and ports where travellers will be tested at local healthcare centres.  

Once a swab has been collected, passengers can continue on to their registered address (listed in their pre-registration form). Passengers do not need to self-quarantine until they receive their test results, but should take preventive measures to protect themselves and others from infection.

Passengers can expect to receive their test results within 24 hours, usually on the same day, or the following day for those arriving later than 5 PM. Passengers will receive their test results through the app (Rakning C-19), or through text message. Passengers who test positive will receive a phone call notifying them. To ensure they receive their test results, all passengers are required to provide reliable contact information on their pre-registration forms.

May museums remain open during the ban on public gatherings?

Museums may be opened, provided that there are not more than 200 persons in the museum, including the staff of the museum. Social distancing of 2 meters is encouraged and particular care shall be taken as regards cleanliness and disinfection.

How long will I have to wait for the results and how will I get them?

Passengers can expect to receive their test results within 24 hours, usually on arrival day, or the following day for those arriving later than 5 PM. Passengers will receive their test results through the app (Rakning C-19), or through text message. Passengers who test positive will receive a phone call notifying them. To ensure they receive their test results, all passengers are required to provide reliable contact information on their pre-registration forms.

Can conferences or large meetings be held during the ban on public gatherings?

If 200 persons and fewer come together, lectures, conferences, symposiums, meetings and teaching sessions may be held. Social distancing of 2 meters is encouraged.

Numerous workplaces have already moved their meetings to teleconferences, and the experience of such move has, in general, been good.

Where can I wait for the results? What can I do while I wait?

Passengers do not need to self-quarantine until they receive their test results, but must take preventive measures to protect themselves and others from infection. After being screened at the point of entry, arriving passengers will continue their journey as planned and go to their overnight accommodations, where they await their results.

You can pre-register for your trip to Iceland here: https://visit.covid.is/

Will stores be closed during the ban on public gatherings?

Stores are responsible for ensuring that no more than 200 individuals are within the premises at the same time. Social distancing of 2 meters are encouraged.

How do I travel from the airport/port?

Passengers make their own way from the airport or port.Passengers do not need to self-quarantine until they receive their test results, but should take preventive measures to protect themselves and others from infection. Please stay at your residence and avoid being out and about and do not use public transport if possible (e.g. use rent-a-car or taxi rather than bus or domestic flight). Wash your hands and/or use of hand sanitizer regularly, avoid touching common surfaces, avoid touching your face (eyes, mouth and nose) with unwashed hands, and respect physical distancing (try to stay 2 meters/6 feet from others).

What is the best way to shop for groceries for the household?

It is recommended that you make a grocery list before you go to the store, so that you can complete your shopping in the shortest time possible. While in the store, you should take care to maintain a distance of at least two (2) metres from other people, including when you are waiting in line at the cash register. Many stores have marked the floor in the area near the cash registers so as to indicate where people should stand in order to keep the required distance.

Many grocery stores and drugstores offer delivery services, and people in quarantine or isolation, as well as others, can take advantage of this. Please remember that because of the surge in demand, those who offer these services may be very busy.

Will shopping centres be closed?

As of 4 May, each store in a shopping centre is a separate unit. It must be guaranteed that no more than 200 people at a time are inside each store. Common areas should be organised so that a distance of at least two metres between individuals can be maintained as much as possible.  

Do I have to stay in the capital area while I wait for my test results?


Passengers do not need to self-quarantine until they receive their test results, but should take preventive measures to protect themselves and others from infection. Please stay at your residence and avoid being out and about and do not use public transport if possible (e.g. use rent-a-car or taxi rather than bus or domestic flight). Wash your hands and/or use of hand sanitizer regularly, avoid touching common surfaces, avoid touching your face (eyes, mouth and nose) with unwashed hands, and respect physical distancing (try to stay 2 meters/6 feet from others).

You can pre-register for your trip to Iceland here: https://visit.covid.is/

Will the police monitor the number of people in stores?

No. We trust store owners and others to follow the instructions concerning the ban on gatherings.

What are the requirements for a two-week quarantine?

All information on requirements for quarantine is available at https://www.covid.is/categories/how-does-quarantine-work Please note that violations of quarantine or isolation requirements are subject to fines or enforcement action from the relevant authorities to ensure compliance.

Information regarding offences against the regulations on quarantine and isolation due to COVID-19.

Will swimming pools be open during the ban on gatherings?

Yes, swimming pools are open with restrictions. Children, born in 2015 and earlier, are not included in count of the facilities. Let´s be considerate and maintain a distance of 2 meters from one another wherever possible.

What if I choose to self-quarantine when I arrive in Iceland?

Those who choose to self-quarantine for 14 days from arrival date must make the appropriate arrangements to ensure that they can comply with the guidelines for self-quarantine. Please read the information about quarantine in Iceland.

Please note that violations of quarantine or isolation requirements are subject to fines or enforcement action from the relevant authorities to ensure compliance.

You can pre-register for your trip to Iceland here: https://visit.covid.is/

Information regarding offences against the regulations on quarantine and isolation due to COVID-19.

What happends in the event of an obligatory self-quarantine, if a member of my group/family tests positive for COVID-19?

A negative test result does not guarantee that an individual will not later be required to self-quarantine if they have been exposed to infection, e.g. on the flight to Iceland. The contact tracing team interviews those who have been in close contact with a confirmed active case at any time from two days prior to the onset of symptoms until the time of diagnosis, e.g. been within 2 meters of an individual for more than 15 minutes, or those who have sat close to an infected individual on an airplane (usually within two seat-row radius). They might be required to self-quarantine for two weeks from the time of last contact. Foreign nationals who are required to self-quarantine and do not have access to a suitable location where they can isolate will be given accommodation at a specialised isolation centre at no cost to them. Please read the information on quarantine in Iceland.

Information regarding offences against the regulations on quarantine and isolation due to COVID-19.

Will gym facilities be closed during the ban on public gatherings?

Gym facilities may have a number of practitioners equal to half the maximum permitted number under the operating license. Limits of 200 people in the facility along with the two meters rule between individuals is followed, as much as possible. Special attention should be paid to hygiene and hand washing.

Can I self-quarantine at my hotel?

Passengers can discuss going into self-quarantine with their hotel. In cases of mandatory quarantine, the contact tracing team at the department of Civil Protection and Emergency Management will contact you.

You can pre-register for your trip to Iceland here: https://visit.covid.is/

Can I go to a hair salon or to a beauty/make-up salon during the ban on public gatherings?

Yes, as of 4 May, hairdressers and beauty salons will be open. Social distancing of two meters is encouraged and disinfection and cleaning must be done properly.

Can I get a massage during the ban on public gatherings?

Yes, as of 4 May, you will be able to have a massage. Social distancing of two meters is encouraged and disinfection and cleaning must be done properly.

May I go to a game room or use lottery machines during the ban on gatherings?

Yes. Lottery machines are open if disinfected and limits of 200 people along with the two meters rule between individuals is followed, as much as possible. Sanitation and hand washing are encouraged.

Will tattoo shops be open?

As of 4 May, tattoo shops may be open. At least two metres should be between customers if possible, and disinfection and cleaning must be done properly.

Will tanning salons be open?

Yes, as of 4 May, tanning salons may be open. At least two metres should be between customers, and disinfection and cleaning must be done properly.

In the event of a positive COVID-19 test result?

If a passenger tests positive, they may be offered to undergo further tests to determine whether they have an active infection. In the case of an active infection, the passenger must self-isolate. Foreign nationals who are required to self-isolate and do not have access to a suitable location where they can isolate will be given accommodation at a specialised isolation centre at no cost to them. Infected individuals must provide information to the contact tracing team on who they have come in close contact with during two days prior to the onset of their symptoms. Further information on isolation requirements can be found here: https://www.covid.is/categories/how-does-isolation-work

You can pre-register for your trip to Iceland here: https://visit.covid.is/

May I go to the doctor in spite of the ban on gatherings?

Yes, after 4 May, all medical operations are permitted. This also applies to elective surgeries and other elective procedures.

Do not go directly to a doctor or a healthcare centre if there is any suspicion of a possible COVID-19 infection; instead, you should call the healthcare centre, use the Internet chat on the website of heilsuvera.is during daytime working hours or call the number 1700 (Læknavaktin), which is open 24 hours a day. Call 112 in emergencies.

May I go to the dentist in spite of the ban on gatherings?

Yes, after 4 May, all healthcare operations will be allowed and dentist visits will be allowed without limitations.

Do not go directly to a doctor or a healthcare centre if there is any suspicion of a possible COVID-19 infection; instead, you should call the healthcare centre, use the Internet chat on the website of heilsuvera.is during daytime working hours or call the number 1700 (Læknavaktin), which is open 24 hours a day. Call 112 in emergencies.

Do I have to pay for medical supervision if I test positive?

Medical examination, treatment or medical supervision of notifiable diseases, including COVID-19, is of no cost to the patient. This does not apply to an elective PCR-test for the diagnosis of COVID-19.

Is it possible to provide healthcare services outside Government-operated healthcare institutions?

Yes, after 4 May, all healthcare operations will be allowed.

Do not go directly to a doctor or a healthcare centre if there is any suspicion of a possible COVID-19 infection; instead, you should call the healthcare centre, use the Internet chat on the website of heilsuvera.is during daytime working hours or call the number 1700 (Læknavaktin), which is open 24 hours a day. Call 112 in emergencies.

May I go to my physiotherapist during the ban on gatherings?

According to the stricter provisions of the ban on gatherings, which took effect on 24 March, all activities and services that require physical contact or close proximity between people are prohibited. This does not apply, however, to necessary healthcare service; therefore, those who need physiotherapy for rehabilitation may continue to go for therapy.

How can healthcare workers avoid infection?

It is very important that healthcare workers, like everyone else, be cautious and observe recommended hygiene practices. If an individual with COVID-19 symptoms requires emergency service, the number of employees tending that person should be limited to the extent possible, and every effort should be made to avoid allowing the patient to sit in a waiting room with other people. All exams and surgical procedures that can wait should be postponed until the infected person has recovered.

Will I be sent home if I test positive?

No. You are not allowed to travel if infected.

If a passenger tests positive, they may be offered to undergo further tests to determine whether or not they have an active infection. In the case of an active infection, the passenger must self-isolate. Foreign nationals who are required to self-isolate and do not have access to a suitable location where they can isolate will be given accommodation at a specialised isolation centre at no cost to them. Infected individuals must provide information to the contact tracing team on who they have come in close contact with during two days prior to the onset of their symptoms. Further information on isolation requirements can be found here.

You can find more questions and answers related to COVID-19 on the Directorate of Health website.

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