Join the tracing team!

Contagion tracing is a community affair

The contract tracing app Rakning C-19 is an important link in the chain of response to COVID-19. The app helps to analyse individuals’ travel and trace their movements against those of other people when cases of infection or suspected infection arise.

The more people who download the app, the more useful the information that can be analysed from it. Rakning C-19 is available for Android and iOS devices and is open to all.

Be a strong link in the chain.

We are all members of Iceland’s civil protection and emergency management team.

To read more about protection of personal data

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How does the app work for you?

When you install the app on your phone, you are asked to enter your telephone number. Then you will receive an SMS text message with a six-number code that you must enter in the app. Once you sign up, your telephone number is entered to the app’s database, which is stored on secure servers hosted by Sensa.

When this is done, a new window will open, and you will be asked whether you wish to give the app access to your phone’s location data. In order for the app to work after being set up, you must allow the app to have access to the location data on your phone at all times.

After the app has been set up, it runs in the background and saves the phone’s location several times per hour. The data are stored only on the phone itself. They are not accessible to anyone. Only data from the past 14 days are stored. Older data are deleted.

If you are diagnosed with COVID-19, the Department of Civil Protection and Emergency Management’s Contact Tracing Team can send you a request through the app, asking you to share your data with them. You agree to this by entering your national ID number and tapping the button on the screen. The ID number you enter is then compared with the ID number to which the request was sent, and data are only forwarded if the two numbers match.

Those who do not have an Icelandic national ID number do not have to enter an ID number.

If you agree, your data will be sent securely to the Contact Tracing Team’s database.

The Team can then use your location data, together with conversations with you, to identify the individuals and places that have potentially been exposed to the virus.

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